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Privacy Policy

Last updated: January 15, 2025

Introduction

WebFxNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our web development services.

We comply with Canada's privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

1.1 Information You Provide Directly

  • Contact Information: Name, email, phone number, company name, and address when you contact us or request a quote
  • Project Details: Description of your web development needs, technical requirements, and business goals
  • Payment Information: Billing address, payment method (processed securely through third-party providers)
  • Communication Data: Messages, emails, and correspondence during project development

1.2 Information Collected Automatically

  • Analytics Data: Pages visited, time spent, device type, browser, operating system (via Google Analytics)
  • Cookies: Session cookies for functionality; analytical cookies to understand user behavior
  • IP Address: Used for analytics and security purposes
  • Server Logs: Access logs and performance data

1.3 Information from Third Parties

We may receive information about you from clients, project collaborators, or service providers as needed to deliver our services.

2. How We Use Your Information

We use collected information for the following purposes:

  • Providing and improving web development services
  • Responding to inquiries and providing customer support
  • Processing payments and managing billing
  • Sending project updates and communications
  • Analyzing website traffic and user behavior to improve our site
  • Complying with legal obligations
  • Preventing fraud and ensuring security
  • Marketing and promotional communications (only with your consent)

3. Legal Basis for Processing

We process your personal information based on:

  • Contractual Necessity: To perform services you've requested
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with Canadian law
  • Legitimate Interest: To improve our services and website performance

4. Data Sharing and Disclosure

4.1 We Do NOT Share Your Data With

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 We May Share Data With

  • Service Providers: Payment processors, hosting providers, email services (under confidentiality agreements)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In case of merger or acquisition, with appropriate safeguards
  • Client Collaboration: Project team members and collaborators you've authorized

5. Data Retention

  • Project Information: Retained for the duration of the project plus 7 years for legal/accounting purposes
  • Contact Information: Retained until you request deletion or opt-out
  • Analytics Data: Automatically deleted after 26 months
  • Marketing Communications: Retained until unsubscribed

6. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your data (right to be forgotten)
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@webfxnow.com with your request and proof of identity.

7. Cookies and Tracking

7.1 Essential Cookies

These cookies are necessary for website functionality and cannot be disabled:

  • Session management
  • Authentication tokens
  • Security features

7.2 Analytics Cookies

We use Google Analytics to understand how visitors use our site. You can opt-out by:

  • Installing the Google Analytics Opt-out Browser Add-on
  • Adjusting your browser privacy settings
  • Contacting us directly

7.3 Third-Party Cookies

Third-party services (Google, social media platforms) may set their own cookies. Please review their privacy policies.

8. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data in transit
  • Secure password hashing for stored credentials
  • Regular security audits and penetration testing
  • Limited employee access to personal data
  • Confidentiality agreements with service providers

However, no security system is completely secure. We cannot guarantee absolute protection of your information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. International Data Transfers

Some service providers may be located outside Canada. By using our services, you consent to the transfer of your information to countries outside Canada, where privacy laws may differ. We ensure appropriate safeguards through data processing agreements.

11. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete it.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@webfxnow.com
  • Mailing Address: [Your Business Address]
  • Phone: [Your Phone Number]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.